TERMS & CONDITIONS

Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("Client" or "you") and Himavat Destination and Hotels Pvt. Ltd. ("Himavat Destination," "Company," "we," or "us"). By booking any tour or service with us, you agree to be bound by these Terms. Please read them carefully. Proceeding with payment constitutes acceptance of these Terms. Clients are encouraged to review the Terms thoroughly before booking

Company Information

Himavat Destination and Hotels Pvt. Ltd. is a registered travel service provider, offering various travel packages including group tours, customized trips, and adventure travel across domestic and international destinations. Our registered office is located at:
Opposite Union Bank, Indrapally, Champasari, Siliguri, West Bengal, India - 734003

Contact:

Phone: +91-9134343838

Email: hola@himavatdestination.com

Scope of Services

We offer the following services:

1. Group Travel: Organized tours to domestic and international destinations.
2. Customized Trips: Tailor-made itineraries to match individual or group preferences.
3. Adventure Travel: Activities like trekking, backpacking, and biking trips.

Booking and Payment Terms

1. Booking Confirmation:

• A deposit is required to confirm your booking. Final quotes are subject to availability at the time of payment.
• Any changes to your booking (e.g., hotels, airlines, itinerary) will be communicated within 72 hours of occurrence (excluding weekends and public holidays).
• Availability may change until payment is confirmed.

2. Payment Policy:

• Payments must be made according to the terms provided at the time of booking.
• Accepted payment methods include bank transfers, and online payment gateways. Payments are processed in INR, with applicable exchange rates on the date of payment. If the payment is made through a credit card, an additional 3% surcharge will be applied.
• Failure to Pay: Failure to pay the full amount by the specified due date may result in the cancellation of your booking or services, at our sole discretion.

3. Forfeiture Clause:

• • Cash deposits made to our bank accounts without prior written intimation will be forfeited. Clients must notify us of deposits via email or phone at the contact information mentioned.

Pricing and Inclusions

1. Pricing Policy:

• Pricing depends on availability and prevailing exchange rates. Final prices will be confirmed at the time of booking.
• Fluctuations in exchange rates may affect final costs, even after initial booking.

2. Inclusions and Exclusions:

• Package inclusions are mentioned in your booking confirmation. Services not explicitly mentioned are excluded and must be paid for separately. .

Cancellations and Refunds

1. Cancellation by Client:

• All cancellations must be submitted in writing to hola@himavatdestination.com
• Cancellation charges apply as per the policy provided at the time of booking (refer to Annexure A).
• Refunds, if applicable, will be processed within 7-10 working days after the cancellation request is acknowledged by our team.

2. Credit Notes:

• Credit notes may be issued in lieu of refunds based on the nature of cancellation. These are non-transferable unless specified and must be used within the stipulated time frame.

3. Non-Refundable Charges:

• Cancellation charges are non-negotiable and certain charges, such as insurance fees and visa rejections, are non-refundable.

4. No-Show Policy:

• No refunds are provided for No-Show cases. Refunds are processed only as per the amount received from airlines or other service providers, minus service fees. For uncontrollable delays, clients must notify us immediately of potential adjustments.

Itinerary Changes

1. Modification by Company:

• We reserve the right to modify itineraries, accommodations, or transport arrangements due to unforeseen circumstances like weather or political unrest.

2. On-Tour Changes:

• Changes during the trip due to natural calamities or other factors may occur. We will strive to minimize disruptions.

3. Group Tours:

• A minimum of 6 paying participants is required for group tours. In case of shortfall, alternate dates or refunds will be provided.

Travel Insurance

1. Insurance:

• Comprehensive travel insurance covering cancellations, medical emergencies, and loss of baggage is recommended.

2. Medical Conditions:

• Clients must disclose any medical conditions that could impact their participation in the tour.

Health and Safety

1. Health Requirements:

• Clients are responsible for meeting health and vaccination requirements for their destinations.

2. Adventure Activities:

• Participation in adventure activities is at the client’s own risk. We are not liable for injuries or losses arising from such activities.

Passports, Visas, and Travel Documents

1. Client Responsibility:

• Clients must ensure they have valid passports and visas, with at least six months’ validity from the return date.

2. Visa Assistance:

• We assist with visa applications, but approval remains at the discretion of the respective consulates.

3. Non – Indian Update

• Foreigners are not allowed to visit Baba Mandir, Nathula Pass and Gurudongmar Lake as per local authorities. However, foreign nationals are allowed to visit Tsomgo lake, Yumthang Valley and Zero Point mandatorily with an Indian Guide.

4. Permits / Documentation

• Documentation Requirements for Permits
  • To process permits for your trip, the following original documents and copies must be provided:
  • For Adults: Driving License and Voter ID Card OR Passport (front and back xerox).
  • For Children: Birth Certificate OR School Certificate (written in English).
• Additional Requirements
  • Passport-sized Photographs: Four recent photographs for each member (soft copy required).
• ID Proof Copies
  • Front and back xerox of one valid ID proof for each member.
• Important Notes
  • AADHAR CARD and PAN CARD are not accepted for permit purposes.
  • Failure to provide the required documents may lead to delays or cancellation of permits.
• Responsibility
  • It is the client’s responsibility to ensure all documents are complete and submitted on time.

Accommodation Guidelines

1. Check-In / Check-Out:
   • Standard check-in time is 12:00 PM, and check-out time is 10:00 AM. Early check-ins or late check-outs may incur additional charges as per hotel policies, subject to availability.
2. Room Allocation:
   • Room sizes and amenities may vary depending on the destination and the selected hotel category. Air-conditioned rooms may not be available in certain regions (e.g., Europe or domestic hill stations in India) due to climatic conditions and local standards.
   • Clients are responsible for any damage caused to the property during their stay.
3. Service Expectations:
   • In certain locations such as Lachen, Lachung, and other remote/offbeat areas, services and room standards may be basic. Guests are advised to expect only essential amenities and to plan accordingly.
4. Child Booking Policy:
   • Children without Extra Bed: Ages 5–12 can stay without an extra bed (sharing existing bedding); additional charges apply as per hotel policy.
   • Children with Extra Bed: Ages 5–12 requiring an extra bed will incur charges as per the hotel’s policy.
5. Additional Hotel Charges:
   • Charges for mini-bar usage, heater, and any additional room services (where applicable) are not included in the package and must be settled directly with the hotel at check-out.
6. Hotel Changes:
   • Himavat Destination reserves the right to change hotels due to unforeseen circumstances. Clients will be informed as soon as possible. Any upgrades or pricing implications will be discussed with the client.

Transfers and Sightseeing

1. Transfers:

• Transfers are as per itinerary and are not on a disposable basis. Adherence to the scheduled timings is required.

2. Sightseeing:

• Sightseeing activities may change or be canceled due to local conditions. No refunds or compensation will be provided for unused services.

Limitation of Liability

1. Third-Party Services:

• We act as intermediaries between clients and service providers (e.g., hotels, airlines). We are not liable for the loss or damage caused by these providers.

2. Force Majeure:

• We are not liable for events beyond our control, including natural disasters, pandemics, or political unrest.

3. Liability for Personal Belongings:

• Himavat Destination is not responsible for the loss of personal belongings, including passports, Aadhar cards, PAN cards, driving licenses, etc., during the tour. Clients are advised to safeguard valuables and travel documents, such as using hotel safes.

Conduct and Behavior

1. Code of Conduct:

• Respectful behavior towards fellow travelers and adherence to local customs is expected. Misconduct, such as harassment, excessive intoxication, or disruptive actions, may result in tour termination without refund.

2. Responsibility for Damages:

• Clients will be held responsible for any damage or losses caused by their actions during the tour.

Governing Law and Jurisdiction

1. Governing Law:

• These Terms are governed by Indian laws, with jurisdiction in Siliguri, West Bengal for any disputes.

2. Dispute Resolution:

• Any disputes arising out of these Terms shall be resolved through mediation or arbitration as per Indian law. A timeline for resolution will be agreed upon.

3. Complaints Procedure:

• If you have any complaints, please contact us immediately. We will attempt to resolve your complaint as quickly as possible.

Amendments to Terms

We reserve the right to amend these Terms at any time. Updates will be posted on our website

Annexure A: Payment and Cancellation Policies

Payment Schedule

Advance Payment:

• 30% of the total package amount must be paid in advance to confirm the booking.

• Bookings will not be processed without the advance payment.

Balance Payment:

• The remaining balance must be cleared at the time of arrival on the first day of the tour.

• Payment can be made in cash or via demand draft drawn in favor of Himavat Destination and Hotels Pvt. Ltd.

• Cheques will not be accepted under any circumstances.

• If the payment is made through a credit card, an additional 3% surcharge will be applied.

Important Note:

• Failure to make payments as per the above schedule may result in cancellation of your booking.

• For Issuance of the Flight Tickets, we require Full Payment of Airfare

• Non-Refundable Services in the tour package must be paid in full at the time of Booking

• Payment Policy is non-negotiable and have to be paid accordingly.

• Payment Schedule may vary based on the destination and travel date (such as during any event, peak season etc.) Kindly confirm the exact payment timeline with your sales agent.

Cancellation Policy

Days Before Departure	Cancellation Charges
30+ Days	Booking Amount Non-Refundable, balance as credit note
29–15 Days	50% of the initial deposit amount.
14–8 Days	75% of the initial deposit amount.
7 Days or Less	100% of tour cost. No refunds will be provided, including the initial deposit amount.

Important Note:

• Actual Airfare Cancellation will be applicable in case of Cancellation
• No Refund will be made against Non-Refundable Services in the Tour Package
• The Cancellation Policy is non-negotiable, and 5% GST will be applicable on Total Cancellation Amount.
• The refund will be processed only after getting cancellation request/claim from the Hotel/Travel agent/Transport Vendor company.
• The cancellation fee may vary based on the destination and travel date (such as during any event, peak season etc.) Kindly confirm the exact cancellation timeline with your sales agent.
• Cancellations Due to Government Orders: If cancellations are made due to directives from the State or Central Government (e.g., COVID-19 restrictions), a 100% refund will be provided.

DISCLAIMER

Himavat Destination and Hotels Pvt. Ltd. provides the www.himavatdestination.com website as a service to the public and website users.

Himavat Destination and Hotels Pvt. Ltd. is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided on this website is correct, complete, and up to date.

Although the www.himavatdestination.com website may include links providing direct access to other internet resources, including websites, Himavat Destination and Hotels Pvt. Ltd. is not responsible for the accuracy or content of information contained in these sites.

Links from www.himavatdestination.com to third-party sites do not constitute an endorsement by Himavat Destination and Hotels Pvt. Ltd. of the parties or their products and services. The appearance on the website of advertisements and product or service information does not constitute an endorsement by Himavat Destination and Hotels Pvt. Ltd.